OidView by ByteSphere Technologies gives a holistic view into the key components of the network infrastructure. By using OidView we are able to not only trouble shoot the issues in the network, but also check the configurations of the devices.

By using iGRID we are able to easily check configurations which have been pushed out to our routers. Specifically, we are using iGRID to check configurations of our customer VLANS and new services we roll out. We do this by setting the customers name in the alias field of the router, and then correlate the customer name to the VLAN. By using iGRID we can easily see through the grid display which customer is configured on which VLAN. This also allows our operation center to simply identify which VLAN a customer is on if they call in with a connection issue. By using iGRID we have simplified our QA process of rolling out services and customers on the routers and cut the troubleshooting time down, by using the OidView’s iGRID technology.

The other powerful tool in OidView which we use regularly is the Cisco CBQ module. This component of OidView allows us to check the configuration of our Cisco routers QoS policies. As anyone who configures QoS on routers can tell you, it is always best to double check the configuration before passing customer traffic. Using the Class-Based-QoS module in OidView we are able to check different aspects of the QoS configurations on the routers. In today’s world or voice, video, and data, ensuring the proper classes are configured correctly, is the difference in whether or not a phone call goes through or your video comes through in a consistent stream. Using the CBQ module built into OidView allows us to ensure our customers are getting the appropriate services they have subscribed to in an easy to use GUI.

Between the iGRID and CBQ modules in OidView we are able to better service our customers by allowing our staff to graphically see the changes they are making on the routers. Being able to see the settings being pushed out to the routers in a simple and easy to navigate GUI has made our staff more productive and in result provided our customers with the best possible service.